Terms and Conditions

Terms and Conditions

Please read these Terms and Conditions carefully before placing an order on savconsumergoods.com. By completing a purchase, you confirm that you have read, understood, and agreed to these terms in full.

1. Scope and Seller Identification

These Terms and Conditions govern all transactions conducted through savconsumergoods.com. The seller is SAV CONSUMER GOODS TRADING CORPORATION, registered with the Securities and Exchange Commission under Registration No. 202304009602311, with registered address at Commercial Complex, Pasig City, Metro Manila 1600, Philippines. The shop trades under the brand name SAV Consumer Goods and sells washing machines and dryers exclusively.

2. Ordering Process and Contract Formation

A contract of sale is formed once you receive an order confirmation from us by email. Until that confirmation is sent, no binding agreement exists. We reserve the right to decline any order due to stock unavailability or other reasonable grounds. Electronic contracts concluded through this website are valid and enforceable under the Electronic Commerce Act (Republic Act No. 8792) and the Internet Transactions Act (Republic Act No. 11967).

3. Prices, VAT, and Fees

All prices are displayed in Philippine Pesos (PHP) and already include the applicable 12% Value-Added Tax (VAT). There are no hidden charges, and no additional fees will be collected upon delivery.

4. Product Availability

All items listed are subject to availability. Where a product becomes unavailable after your order is confirmed, we will notify you promptly and offer a full refund or a suitable alternative.

5. Payment

We accept payment by credit and debit card (Visa and Mastercard) processed through a secure, 3-D Secure-authenticated payment page. We do not store, retain, or have access to your card details at any point during or after the transaction.

6. Delivery

Delivery is free of charge nationwide across the Philippines. Orders are delivered within 2 to 3 business days from the date of order confirmation. Delivery timelines may be affected by circumstances beyond our reasonable control, such as natural disasters or force majeure events.

7. Returns and Refunds

You may return any item within 60 days from the date of delivery for any reason, including a simple change of mind. To initiate a return, contact us at info@savconsumergoods.com or through our website contact form during customer service hours (Monday to Saturday, 9:00 AM – 6:00 PM). We will arrange pickup at no cost to you. Refunds are processed to your original payment method within 5 business days after we receive the returned item.

8. Warranty and Defective Items

Defective products are covered by the manufacturer's official warranty as well as the implied warranty under the Consumer Act of the Philippines (Republic Act No. 7394). In such cases, you are entitled to free repair, replacement, or a full refund, depending on the circumstances.

9. Limitation of Liability

Our liability is limited to the value of the goods purchased. We are not liable for indirect, incidental, or consequential losses arising from the use or inability to use our products, except where Philippine law expressly provides otherwise.

10. Complaints and Dispute Resolution

If you have a concern, please contact us first at info@savconsumergoods.com so we may resolve the matter directly. If we are unable to reach a satisfactory resolution, you may escalate your complaint to the DTI E-Commerce Bureau or the DTI Fair Trade Enforcement Bureau.

11. Governing Law

These Terms and Conditions are governed exclusively by the laws of the Republic of the Philippines. Any disputes shall be subject to the jurisdiction of the appropriate Philippine courts or regulatory bodies.