Returns & Refunds
Returns & Refunds
At SAV Consumer Goods, we want every purchase to feel completely risk-free. Whether you have had a change of heart or received something that did not meet your expectations, our returns policy is designed to be straightforward and hassle-free.
60-Day Return Window
You may return any washing machine or dryer purchased from savconsumergoods.com within 60 days from the date of delivery, for any reason whatsoever — including a simple change of mind. No lengthy explanations are required. This period begins on the day your order is delivered to your address anywhere in the Philippines.
How to Request a Return
To start a return, send an email to info@savconsumergoods.com with the following details:
- Your order number
- The item you wish to return
- A brief reason for the return (optional, but appreciated)
Our customer service team is available Monday to Saturday, 9:00 AM – 6:00 PM. You may also reach us through the contact form on our website. We will acknowledge your request and coordinate the pickup schedule with you promptly.
Condition of the Item
Returned items must be complete with all original accessories, components, and packaging where reasonably possible. You are welcome to test the appliance to confirm it functions as expected — normal testing of this kind will not affect your right to return. What we do ask is that the unit has not been intentionally damaged or altered beyond ordinary use.
Free Return Pickup
SAV Consumer Goods arranges and shoulders the cost of return pickup nationwide. You will not be charged any collection or logistics fee. Simply confirm your availability and our logistics partner will collect the item directly from your address.
Refund Timeline
Once we receive and inspect the returned unit, we will process your refund to your original payment method within 5 business days. Refunds are issued in Philippine pesos (PHP). Because we never store your card data, your bank will credit the amount directly based on your transaction record. Please note that your card issuer's own processing times may apply after we release the refund from our end.
Defective or Wrong Item
If your appliance arrives with a manufacturing defect, is damaged in transit, or is not the item you ordered, please contact us immediately at info@savconsumergoods.com. Under the manufacturer's official warranty and the implied warranty provisions of the Consumer Act of the Philippines (Republic Act No. 7394), you are entitled to free repair, replacement, or a full refund at your option. These rights exist independently of our 60-day return policy and are not subject to the same return conditions.
Exchanges
If you would prefer a different model rather than a refund, we are happy to assist with an exchange. Please indicate this preference in your return request email, and our team will confirm availability and arrange the process for you.
Your Rights Under Philippine Law
As an online consumer, you are protected under the Internet Transactions Act of 2023 (Republic Act No. 11967) and its implementing rules. This law affirms your right to accurate product information, secure transactions, and effective redress when purchases do not meet expectations. SAV Consumer Goods is fully committed to upholding these rights. Our 60-day return policy goes above and beyond the minimum standards the law prescribes.
For any concerns, do not hesitate to reach our team at info@savconsumergoods.com. We are here to help.