Shipping & Delivery

Shipping & Delivery

SAV Consumer Goods ships washing machines and dryers to every corner of the Philippines — Luzon, Visayas, and Mindanao — at absolutely no charge. Whether your address is in Metro Manila or a provincial town, the delivery fee is PHP 0.00. No surcharges are added at checkout or at your door.

Delivery Timeframe

Once your order is confirmed, your appliance is dispatched and delivered within 2 to 3 business days. Business days are Monday through Saturday, excluding public holidays. Orders placed on a Sunday or a public holiday are treated as received on the next business day.

Order Confirmation and Tracking

Immediately after you complete your purchase, you will receive an order confirmation by email. When your unit is picked up by our logistics partner, a second email containing your tracking details will be sent to the address you provided at checkout. We encourage you to monitor tracking updates so you are available to receive the item on the expected delivery date.

If you have questions about your order status, you may reach our customer service team through the contact form on our website or by writing to info@savconsumergoods.com. Our team is available Monday to Saturday, 9:00 AM – 6:00 PM.

Large Appliance Delivery

Washing machines and dryers are bulky items that require careful handling. Our delivery team will bring your unit to your front door or ground floor. Placement beyond the ground floor or into a specific room must be arranged separately and is not included in the standard delivery service. Please ensure that a responsible adult is present to receive and sign for the item.

What to Check Upon Delivery

Before signing the delivery receipt, kindly inspect the outer packaging for visible damage. We recommend you:

• Check all sides of the box for dents, tears, or crushing.
• Confirm that the model and unit description on the label matches your order.
• Open the packaging in the presence of the delivery personnel if you have any concern about the condition of the unit.

If the parcel arrives visibly damaged, do not sign the receipt unconditionally. Note the damage on the delivery receipt and take photographs immediately. Contact us at info@savconsumergoods.com on the same day, attaching your photos and order number. We will arrange a replacement or resolution without delay.

Failed Delivery Attempts

If no one is available to receive the item on the first delivery attempt, our logistics partner will make a second attempt on the following business day. Should both attempts fail, the item will be held at the nearest depot. Our customer service team will contact you to reschedule at a time that is convenient for you. Repeated failed attempts may result in the order being returned to our warehouse; in that case, we will reach out to arrange re-delivery or, if you prefer, process a full refund.

All Prices and Fees

All prices displayed on savconsumergoods.com are in Philippine Pesos (PHP) and are inclusive of 12% VAT. There are no hidden fees, no handling charges, and nothing additional to pay upon delivery. The amount you see at checkout is the amount you pay — nothing more.

For any delivery concern not covered above, please use our contact form or email us directly. We are here to make sure your new appliance reaches you safely and on time.

Delivery countries

We ship to the following countries under the same conditions: delivery time and free shipping.