Privacy Policy
Privacy Policy
Last updated: 25 October 2026
SAV CONSUMER GOODS TRADING CORPORATION ("SAV Consumer Goods", "we", "us", or "our"), registered with the Securities and Exchange Commission under Reg. No. 202304009602311, with registered address at Commercial Complex, Pasig City, Metro Manila 1600, Philippines, operates the online shop at savconsumergoods.com. We are the Personal Information Controller for all personal data collected through this website, and we are fully committed to protecting your privacy in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
Data We Collect
When you browse or place an order on our website, we may collect the following categories of personal data:
- Full name, delivery address, and contact details (email address and any other contact information you provide)
- Order details, including products purchased, transaction amounts in Philippine Pesos (PHP), and payment method type
- Device and browsing information collected automatically, such as IP address, browser type, and pages visited
We do not store credit or debit card numbers. All card transactions are processed on a secure, 3-D Secure payment page operated by our payment processor; card data never passes through or resides on our systems.
Purposes and Lawful Bases for Processing
We process your personal data for the following purposes, each grounded on a lawful basis under RA 10173:
- Order fulfilment and delivery — necessary for the performance of your purchase contract, including coordinating free nationwide delivery within 2–3 business days after order confirmation
- Returns and refunds — necessary to process your 60-day return request, arrange free return pickup, and issue a refund to your original payment method within 5 business days
- Warranty and after-sales service — necessary to honour manufacturer warranties and implied warranties under the Consumer Act (RA 7394)
- Customer service communications — necessary to respond to enquiries submitted through our contact form or by email during service hours (Monday to Saturday, 9:00 AM – 6:00 PM)
- Legal compliance — necessary to meet obligations under applicable Philippine law, including tax and consumer protection regulations
- Website improvement and security — based on our legitimate interest in maintaining a safe and functional platform
Sharing of Personal Data
We share your personal data only to the extent strictly required and only with the following categories of third parties, all of whom are contractually bound to handle your data responsibly:
- Courier and logistics partners — to arrange delivery and, where applicable, return pickup
- Payment processor — to securely complete card transactions via Visa and Mastercard
- IT and platform service providers — to host, maintain, and secure this website
We do not sell, rent, or otherwise disclose your personal data to unrelated third parties for marketing purposes.
Retention
We retain personal data only for as long as necessary to fulfil the purposes stated above and to comply with applicable legal, tax, and regulatory requirements in the Philippines. Data that is no longer needed is securely disposed of.
Security
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our payment pages use industry-standard encryption and 3-D Secure authentication.
Your Rights as a Data Subject
Under RA 10173, you have the following rights with respect to your personal data:
- Right to be informed — to know how your data is collected and processed
- Right to access — to obtain a copy of your personal data held by us
- Right to rectification — to correct inaccurate or incomplete data
- Right to erasure or blocking — to request deletion or suspension of processing under circumstances provided by law
- Right to object — to oppose processing based on legitimate interest or for direct marketing
- Right to data portability — to receive your data in a structured, commonly used format
- Right to damages — to claim compensation for any injury caused by inaccurate, incomplete, or unauthorised processing
- Right to file a complaint — to lodge a complaint with the National Privacy Commission (NPC) at www.privacy.gov.ph
Data Protection Officer
To exercise any of the rights above, or if you have questions or concerns about how we handle your personal data, please contact our Data Protection Officer through our online contact form or by email at info@savconsumergoods.com. We aim to respond to all privacy-related requests within a reasonable period and in accordance with the timelines prescribed by law.